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BassyTracy's avatar
BassyTracy
Member
1 month ago
Solved

Customer overpayment

Hi all   I have a customer who has paid 59c more than the invoice. Some of our invoices are integrated from another program (AROFlow) where we send invoices and payments to MYOB. There's no problem...
  • Isaiah_C's avatar
    Isaiah_C
    1 month ago

    Hi BassyTracy,

     

    If this is just an overpayment, AccountRight will automatically create a customer credit for the extra amount. If you'd prefer to clear it via a journal entry instead, you can follow this MYOB guide on adding and finding journal entries: Adding and finding journal entries. The guide covers where to create a general journal and the steps to enter and save it. 

     

    Regards,

    Sai

BassyTracy's avatar
BassyTracy
Member
1 month ago

Jus to add - this is what it looks like when I receive the payment but not sure about the Finance Charge (it's simply the overpaid difference)

 

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
1 month ago

Hi BassyTracy,

 

If this is just an overpayment, AccountRight will automatically create a customer credit for the extra amount. If you'd prefer to clear it via a journal entry instead, you can follow this MYOB guide on adding and finding journal entries: Adding and finding journal entries. The guide covers where to create a general journal and the steps to enter and save it. 

 

Regards,

Sai

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