Forum Discussion

Lexie32's avatar
3 years ago

customer refund error - amount may not be greater than the credit

  Hi Team A customer has a big credit balance and i want to pay him a part refund for this amount but I am getting the message that the refund exceeds the credit balance.  Not sure why...can someon...
  • LRBooks61's avatar
    3 years ago

    I have a feeling that you may have to do these one at a time.


    I would change the account to electronic clearing /undeposited funds so that when you pay it you can clear it in bank feeds against that account.


    I can't see any other way around it


    sorry - not very helpful