Thank-you gavin12345, I have checked all the transactions and the suppliers in question have never had any invoices... Is there an email address to MYOB support where I can raise a ticket? Thanks
Hi millwos
MYOB - Support - Ticket
Words that you rarely see together! While many might say MYOB Support is 'non-existent', it is fair to say it is hard to come by lately. MYOB seem to have sacked many support staff and outsourced. So getting support can be difficult. This forum is where they send you if when you call you manage to get through to someone. So call their support number from the website, or sometimes Chat is available, or post here asking for a moderator to contact you.
In your case, if the file originated in v19, it is likely any invoices for these clients have since been purged, and this balance has been around for a long time.
Regards
Gavin
