Hi Mic2,
Thanks for your post.
Statement ageing is based on the terms of the invoice. As such, I would recommend reviewing the due date of that invoice. This can be done by opening the invoice and selecting the Terms arrow (top right) before reviewing the Due Date.
For example, if the Terms are set to be COD and thus the Due date of the invoice would be set to be 31/1/2024. This does mean that when the statement is set to be run for 31/1/2024 it appears as Current, but when run for 01/2/2020 will show in the first ageing period. Due to the configuration of ageing periods and the labels, it falls into the 30 Days Overdue section. What the section is showing is actually 1-30 days overdue.
If you're still having issues with your customer statements, we recommend trying our virtual assistant MOCA. It's designed to dive deeper into issues like this. Give it a go!
Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.
Feel free to post again anytime if you require further assistance.
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Best regards,
Doreen
