Hey Cushla
After spending hours on the phone with MYOB they concluded that it is an issue within the software and that it has been logged to be investigated. They gave me a reference number and told me they would get in touch with me, i have not heard back yet. They told me that once resolved, it would come through as a software update, as they have had other similar reports, so it wasnt just us having this problem.
Hoping to hear something soon as our customers get cross with us but we cannot change it.
so looking further at this - there are queries that go back to oct 2022.
The problem being that if we change the ageing from month to daily then our reports don't reflect the month name right?
I mean, I had a customer telling me that nothing was "overdue" even though he would have been aware that an Invoice issued in January would definitely be due before the end of March.
I did a statement dated the 3rd of the month i.e @ 03/04/2024 instead of @ 31/03/2024 under Monthly ageing and it does show the January Invoices now overdue.....but not the Feb ones!
Even though the due date on the Invoice terms reads due 30/03/2024.
If my "Aged Receivables - outstanding Invoice analysis" on the customer shows the Invoices as being overdue
Why doesn't the statement?
I hope I'm making sense :-)
We had MYOB do teamviewer so they could have a look for themselves. I showed them that all the setting were correct, they checked it and confirmed that our settup is correct.
All of our account customers are on 30 days from EOM. No matter what date we run our statements, our ageing totals at the bottom do not populate. They all get lumped together in "current"
They even tried logging into our file through the browser, generated their own statements and it still did not populate the ageing totals at the bottom.
We also cannot change to daily ageing as it messes up the totals, we need it to be monthly ageing.
The issue with us is that ours used to work fine. We have not changed anything on our end so it must have happened with one of their updates and it took us a while to notice that something wasnt right (customer complaint).
We have no other choice other than to keep sending our statements without the ageing totals populating. When customers complain, we just say its a MYOB problem.
Well I hope they have an resolution soon.
Good Luck
it's hard enough getting some customers to pay in a timely manner, without a built in excuse for them :-D
