Forum Discussion

Mic2's avatar
Mic2
Contributing User
1 year ago

Customer statement reporting incorrect aging totals

Our customer statements are not reporting correct total for some of our customers.   We send out customer statements at the start of overy month. At the bottom of our statements we have totals show...
officeatwab's avatar
officeatwab
Experienced User
7 months ago

Has anyone resolved this??? came on here to check for other people with the same issue.  Used to work correctly here and now it hasnt for the last 4 months or so - any solution yet???

Tish_Wise62's avatar
Tish_Wise62
Experienced Cover User
7 months ago

Hi.....it's always been a problem for me.

The only thing I can do so that this does not occur is to 1: change my reports & forms preferences to daily ageing periods prior to issuing customer statements.

Issue the statements, then change the preferences back to monthly ageing periods.

Hope that helps

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