Forum Discussion

Mic2's avatar
Mic2
Contributing User
2 years ago

Customer statement reporting incorrect aging totals

Our customer statements are not reporting correct total for some of our customers.   We send out customer statements at the start of overy month. At the bottom of our statements we have totals show...
GAD000's avatar
GAD000
Contributing User
1 month ago

Has anyone had a solution on this? I have recently noticed the ageing totals not calculating. I really need to get this sorted asap! I have checked all settings and they are correct.

 

Any help is appreciated, thanks!

 

Doreen_P's avatar
Doreen_P
MYOB Moderator
1 month ago

Hi GAD000,

 

Not ideal when you’ve already gone through your ageing setup, checked all the settings and it still won’t calculate the totals. If everything there looks right but the ageing figures still won’t update, there’s likely something happening in the background that you won’t be able to fix from your side. The best move is to reach out to our team so they can check what seems to be going on. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

 

Cheers,

Doreen

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