Forum Discussion

Mic2's avatar
Mic2
Contributing User
2 years ago

Customer statement reporting incorrect aging totals

Our customer statements are not reporting correct total for some of our customers.   We send out customer statements at the start of overy month. At the bottom of our statements we have totals show...
GAD000's avatar
GAD000
Contributing User
1 month ago

Has anyone had a solution on this? I have recently noticed the ageing totals not calculating. I really need to get this sorted asap! I have checked all settings and they are correct.

 

Any help is appreciated, thanks!

 

Tish_Wise62's avatar
Tish_Wise62
Experienced Cover User
1 month ago

Not sure if you have sorted this out yet, but when I am issuing statements I have to change my Preferences from "use monthly" to "use daily". Once sent I change my preferences back.

It seems to be the only way I get the correct balances out to my customers.

Hope this helps 

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