Customer Underpayment
Hi, We had a customer pay in May 2025, Invoice 9152 was credited however they did not receive the credit note prior to the payment cycle, so they paid the invoice which was suppose to be a credit...
Forum Discussion
Hi rprimrose,
When a customer pays less than the total due because a credit note wasn’t received in time, it’s best to keep your records reflecting exactly what happened by recording it as an underpayment. Here's a link on how to record it. If you still need more help with this, make sure to reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.
Cheers,
Doreen
