Forum Discussion

minky1's avatar
minky1
Contributing User
2 days ago
Solved

Customise forms greyed out.

Hi...customising forms in Setup has greyed out so is no longer accessible. Have recently begun having trouble accessing Company File and having to go long way around, access by phone. 
  • minky1's avatar
    minky1
    5 hours ago

    Through Live Chat have received emailed company file that has been the solution. Thank you.

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 days ago

Hi minky1,

If the "Customise Forms" option is greyed-out, the issue might be related to your access or role within the software. Since you were able to access it on the browser or mobile phone, this issue might be related to your AccountRight cache. I recommend clearing your AccountRight cache to avoid some software discrepancies. Clear your AccountRight cache.

Regards,
Earl

minky1's avatar
minky1
Contributing User
12 hours ago

Hi Earl,

Could you please send me private message link for Serial No. etc. as Company File is now locked.

Thanks.

Cheers.

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