Hi Mike,
MYOB have solved the problem.
The computer region setting was set to Austria. Once we changed it to Australia, the issue was solved.
Thank you Princess,
The issue arose when we upgraded our printer, and loaded the new printer driver. I was able to print to the old printer from MYOB, but not after the new printer installation.
All my other programs are able to print. The only program that I am having a problem with is MYOB.
After the printer and driver upgrade, we uninstalled MYOB, and reinstalled MYOB.
Deleted all the custom forms, and recreated them on this machine. Once saved, the problem arose again. I can print when using the standard MYOB forms.
We then deleted the custom forms, and recreated them from another computer. Same issue.
All our other computers, laptops and phones, can print the custom forms. Just not my computer.
Regards,
Gavin
Hi ACOT500,
Based on your description, it seems that the problem is specific to custom forms on your computer after the printer and driver upgrade. I recommend double-checking that the printer driver is correctly installed. Sometimes, the driver might not be fully compatible or properly installed, which can cause issues with specific applications like MYOB. It might be a good idea to consult with an IT person when doing this to ensure everything is set up correctly.
Also, make sure you're using the latest version of MYOB and that the printer settings within MYOB are configured to use the new printer.
Cheers,
Princess
Hi ACOT500 , out of interest, what make of computer and which OS? What make of printer and model?
(Added) If you print the forms to PDF (or a PDF printer), do they print correctly?
If you sign in to MYOB with a different user on this computer, do the forms print correctly?
If you add another Windows login user to this computer, sign in and repeat the print tests, do they print correctly?
