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ACOT500's avatar
ACOT500
Contributing User
6 months ago
Solved

Customized form not printing

Hi, Sorry to bother you but I have a bit of a weird issue on Myob Cloud with regards to a Customized form having some very weird issues printing.   We have one machine that connects like all the o...
printing error
  • ACOT500's avatar
    ACOT500
    6 months ago

    Hi Mike,

    MYOB have solved the problem.

    The computer region setting was set to Austria. Once we changed it to Australia, the issue was solved.

ACOT500's avatar
ACOT500
Contributing User
6 months ago

Thank you Princess,

The issue arose when we upgraded our printer, and loaded the new printer driver. I was able to print to the old printer from MYOB, but not after the new printer installation.

All my other programs are able to print. The only program that I am having a problem with is MYOB.

After the printer and driver upgrade, we uninstalled MYOB, and reinstalled MYOB. 

Deleted all the custom forms, and recreated them on this machine. Once saved, the problem arose again. I can print when using the standard MYOB forms.

We then deleted the custom forms, and recreated them from another computer. Same issue.

All our other computers, laptops and phones, can print the custom forms. Just not my computer.

 

Regards,

Gavin

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    6 months ago

    Hi ACOT500,

     

    Based on your description, it seems that the problem is specific to custom forms on your computer after the printer and driver upgrade. I recommend double-checking that the printer driver is correctly installed. Sometimes, the driver might not be fully compatible or properly installed, which can cause issues with specific applications like MYOB. It might be a good idea to consult with an IT person when doing this to ensure everything is set up correctly.

     

    Also, make sure you're using the latest version of MYOB and that the printer settings within MYOB are configured to use the new printer.

     

    Cheers,

    Princess

  • Mike_James's avatar
    Mike_James
    Ultimate Cover User
    6 months ago

    Hi ACOT500 , out of interest, what make of computer and which OS? What make of printer and model?

     

    (Added) If you print the forms to PDF (or a PDF printer), do they print correctly? 

     

    If you sign in to MYOB with a different user on this computer, do the forms print correctly?

     

    If you add another Windows login user to this computer, sign in and repeat the print tests, do they print correctly? 

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form not printing","id":"message:881302","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:260433"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"conversation":{"__ref":"Conversation:conversation:881302"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:881302"},"body@stripHtml({\"truncateLength\":200})":" Hi, Sorry to bother you but I have a bit of a weird issue on Myob Cloud with regards to a Customized form having some very weird issues printing.   We have one machine that connects like all the o...","body@stringLength":"2151","rawBody":"

Hi,

Sorry to bother you but I have a bit of a weird issue on Myob Cloud with regards to a Customized form having some very weird issues printing.

 

We have one machine that connects like all the others to the cloud file, that has major issues with printing any customized forms and/or editing them.

 

When we print any customized form from the Myob file (on one machine), it's massive in size (seen by preview before printing), which the new printer seems to be rejecting. This computer could print to the old printer. (There are no settings on any driver that I can find at the moment for his new printer that force the document to fit the items to the page.)

 

We've exported the form from a computer which can open the “said” form without issues (and also print it and it works fine) to this machine and the new imported working form still does the same on this machine.

 

We've also tested printing the Myob generic form one, on this machine which does still show as an a4 page which works fine.

 

If we “save as” the generic one which does work without making any changes to it, it saves to the system like the other forms which then has masses and masses of space and then does not print again.

 

At the point we're grasping at straws and just can't understand why Myob is causing such massive space in the forms on his machine but no one else's. This machine does have a very large monitor but I'm sure that couldn’t be pulling anything in via myob with regard to page sizes etc.

 

We've removed and also re-installed Myob which hasn’t helped and changed the printer driver to others which hasn’t worked. (the Microsoft IPP class driver got the closest to printing something out but it was all garbage).

 

Wondering if you had any ideas on anything that you may have seen similar to this maybe?

 

I can only assume it was working fine on his machine previously due to the older printer being able to maybe shrink pages to fit 100% of page printing to.

Regards,

Gavin

","kudosSumWeight":0,"postTime":"2024-10-21T11:12:52.177+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:printing error","text":"printing error","time":"2017-03-03T09:55:02.431+11:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:881302_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":102},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hi,

Sorry to bother you but I have a bit of a weird issue on Myob Cloud with regards to a Customized form having some very weird issues printing.

 

We have one machine that connects like all the others to the cloud file, that has major issues with printing any customized forms and/or editing them.

 

When we print any customized form from the Myob file (on one machine), it's massive in size (seen by preview before printing), which the new printer seems to be rejecting. This computer could print to the old printer. (There are no settings on any driver that I can find at the moment for his new printer that force the document to fit the items to the page.)

 

We've exported the form from a computer which can open the “said” form without issues (and also print it and it works fine) to this machine and the new imported working form still does the same on this machine.

 

We've also tested printing the Myob generic form one, on this machine which does still show as an a4 page which works fine.

 

If we “save as” the generic one which does work without making any changes to it, it saves to the system like the other forms which then has masses and masses of space and then does not print again.

 

At the point we're grasping at straws and just can't understand why Myob is causing such massive space in the forms on his machine but no one else's. This machine does have a very large monitor but I'm sure that couldn’t be pulling anything in via myob with regard to page sizes etc.

 

We've removed and also re-installed Myob which hasn’t helped and changed the printer driver to others which hasn’t worked. (the Microsoft IPP class driver got the closest to printing something out but it was all garbage).

 

Wondering if you had any ideas on anything that you may have seen similar to this maybe?

 

I can only assume it was working fine on his machine previously due to the older printer being able to maybe shrink pages to fit 100% of page printing to.

Regards,

Gavin

"},"Conversation:conversation:881302":{"__typename":"Conversation","id":"conversation:881302","solved":true,"topic":{"__ref":"ForumTopicMessage:message:881302"},"lastPostingActivityTime":"2024-10-24T13:08:19.810+11:00","lastPostTime":"2024-10-24T13:08:19.810+11:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:881302":{"__typename":"ModerationData","id":"moderation_data:881302","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:881302_1":{"__typename":"Revision","id":"revision:881302_1","lastEditTime":"2024-10-21T11:12:52.177+11:00"},"ForumReplyMessage:message:881377":{"__typename":"ForumReplyMessage","id":"message:881377","conversation":{"__ref":"Conversation:conversation:881302"},"author":{"__ref":"User:user:260433"},"revisionNum":1,"uid":881377,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"subject":"Re: Customized form not printing","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:881377"},"parent":{"__ref":"ForumTopicMessage:message:881302"},"body":"

Thank you Princess,

The issue arose when we upgraded our printer, and loaded the new printer driver. I was able to print to the old printer from MYOB, but not after the new printer installation.

All my other programs are able to print. The only program that I am having a problem with is MYOB.

After the printer and driver upgrade, we uninstalled MYOB, and reinstalled MYOB. 

Deleted all the custom forms, and recreated them on this machine. Once saved, the problem arose again. I can print when using the standard MYOB forms.

We then deleted the custom forms, and recreated them from another computer. Same issue.

All our other computers, laptops and phones, can print the custom forms. Just not my computer.

 

Regards,

Gavin

","body@stringLength":"797","rawBody":"

Thank you Princess,

The issue arose when we upgraded our printer, and loaded the new printer driver. I was able to print to the old printer from MYOB, but not after the new printer installation.

All my other programs are able to print. The only program that I am having a problem with is MYOB.

After the printer and driver upgrade, we uninstalled MYOB, and reinstalled MYOB. 

Deleted all the custom forms, and recreated them on this machine. Once saved, the problem arose again. I can print when using the standard MYOB forms.

We then deleted the custom forms, and recreated them from another computer. Same issue.

All our other computers, laptops and phones, can print the custom forms. Just not my computer.

 

Regards,

Gavin

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Hi Mike,

MYOB have solved the problem.

The computer region setting was set to Austria. Once we changed it to Australia, the issue was solved.

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Hi ACOT500,

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\n

Based on your description, it seems that the problem is specific to custom forms on your computer after the printer and driver upgrade. I recommend double-checking that the printer driver is correctly installed. Sometimes, the driver might not be fully compatible or properly installed, which can cause issues with specific applications like MYOB. It might be a good idea to consult with an IT person when doing this to ensure everything is set up correctly.

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Also, make sure you're using the latest version of MYOB and that the printer settings within MYOB are configured to use the new printer.

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Cheers,

\n

Princess

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Hi ACOT500 , out of interest, what make of computer and which OS? What make of printer and model?

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(Added) If you print the forms to PDF (or a PDF printer), do they print correctly? 

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If you sign in to MYOB with a different user on this computer, do the forms print correctly?

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If you add another Windows login user to this computer, sign in and repeat the print tests, do they print correctly? 

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