Forum Discussion

ACOT500's avatar
ACOT500
Contributing User
3 months ago

Customized form not printing

Hi, Sorry to bother you but I have a bit of a weird issue on Myob Cloud with regards to a Customized form having some very weird issues printing.   We have one machine that connects like all the o...
printing error
  • ACOT500's avatar
    ACOT500
    3 months ago

    Hi Mike,

    MYOB have solved the problem.

    The computer region setting was set to Austria. Once we changed it to Australia, the issue was solved.

ACOT500's avatar
ACOT500
Contributing User
3 months ago

Hi Mike,

I have a custom build computer for 3D work.

Printer is a Kyocera ECOSYS MA3500CIX

(Added) If you print the forms to PDF (or a PDF printer), do they print correctly? No, the forms are still huge

Even signing into MYOB with a different user does not work.

Another Windows login does not solve the problem.

The new printer, and MYOB system was installed by an IT professional, who is also stumped by this issue.

 

Regards,

 

Gavin

 

  • Mike_James's avatar
    Mike_James
    Ultimate Cover User
    3 months ago

    Hi Gavin, nice hardware. I took the same custom path with my desktop machine, can't believe how good the performance is versus the MacBook+Parallels+Win11 combination I was using.

    The Kyocera does appear to have a "shrink oversize pages" option (see attached extracted from operations manual).

    Try another print, and then immediately grab the diagnostic log and attach it to a reply; could be some clues in there.

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