Forum Discussion

Gyan90's avatar
Gyan90
Experienced User
2 years ago
Solved

double payment to supplier

Hi, We have managed to pay the same invoice twice without realising. The company is going to credit the 2nd payment to a new invoice instead of refunding. The amount is for $186. I have closed the ...
  • Karoman55's avatar
    Karoman55
    2 years ago

    You just post both payments to the same invoice - this creates a credit.  When you get the new invoice you can allocate the credit to that invoice

     

    Good luck

     

    Karoman

Karoman55's avatar
Karoman55
Experienced Cover User
2 years ago

You just post both payments to the same invoice - this creates a credit.  When you get the new invoice you can allocate the credit to that invoice

 

Good luck

 

Karoman

Gyan90's avatar
Gyan90
Experienced User
2 years ago

so, to clarify.

I have bought up the bank feed item.

"pay bill"

found the closed invoice with a $0.00 balance

applied the $186 to that bill

hit record, it then advises me "this will result in 1 Debit memo....." that i can apply to a future transaction

 

  • Karoman55's avatar
    Karoman55
    Experienced Cover User
    2 years ago

    Then you are all over it!  Well done.  When you get another invoice from them you can allocate the credit to it and pay the difference

     

    Karoman

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