Forum Discussion

Gyan90's avatar
Gyan90
Contributing User
11 months ago

double payment to supplier

Hi, We have managed to pay the same invoice twice without realising. The company is going to credit the 2nd payment to a new invoice instead of refunding. The amount is for $186. I have closed the ...
  • Karoman55's avatar
    Karoman55
    11 months ago

    You just post both payments to the same invoice - this creates a credit.  When you get the new invoice you can allocate the credit to that invoice

     

    Good luck

     

    Karoman

Gyan90's avatar
Gyan90
Contributing User

so, to clarify.

I have bought up the bank feed item.

"pay bill"

found the closed invoice with a $0.00 balance

applied the $186 to that bill

hit record, it then advises me "this will result in 1 Debit memo....." that i can apply to a future transaction

 

Karoman55's avatar
Karoman55
Experienced Cover User
11 months ago

Then you are all over it!  Well done.  When you get another invoice from them you can allocate the credit to it and pay the difference

 

Karoman

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