E-invoicing

Hi Deeberry​, 

That email sounds like it came from a different email system. Our MYOB emailer wouldn’t send an invoice that only shows the invoice number and amount with no other details; that sounds more like an automated notice from another system or just a mix-up.

For peace of mind, it's best to get in touch with our support team so they can check how that email was generated and make sure everything’s all good.

Regards,
Genreve

Hi Genreve,

Thanks for your reply.

I have spoken to the support team and they similarly gave the response that as we are not registered for e-invoicing with MYOB the email could not come from MYOB and it must have come from a third party.

However, the information that was transmitted to our customer literally sits in one place only and thats on our MYOB AccountRight software.  It had not been emailed from nor scanned into any other location on our system.  While the format may not appear as a typical invoice sent from MYOB should, there is no doubt that the information is from our MYOB system.  

While I am fully prepared to accept that under normal circumstances that MYOB would not transmit an invoice for a customer who is not registered for e-invoicing, the fact remains that the information transmitted could only have come from MYOB.  And given we can assume this is outside the normal processes of MYOB, this could account for the fact that the format of the invoice would not appear as a properly processed invoice would.

Rather than continue to insist that it couldn't have been sent by MYOB, it surely should be an issue of concern to MYOB that this happened and they would want to investigate how and why rather than stick their heads in the sand. The way I see it, while admittedly not being an IT expert, it either could have been transmitted accidentally from MYOB due to some issue with the most recent update, which as I indicated has amended company settings in our file, or a third party using the same transmission systems as MYOB somehow accessed our MYOB file and it was transmitted by them.  Either scenario would surely not be something MYOB should be happy to allow to exist in their system.

I have spoken at length to our client and they have advised that they have never before had an invoice attempt to upload to their system in this way and they don't use e-invoicing either.  Like us, they are concerned about potential data breaches. I am currently having to contact all other customers in and around that date to see if the same issue has arisen with them.

My reason for posting here is to see if this has in fact been an outlier with us only or has it happened to other MYOB customers.

Hi Deeberry​ - I have sent you a private message
I'm keen to get the team to investigate this further for you and see whether we can shed any more light on what has happened.
Thanks, Mike

HI Mike,

I can see your message in my inbox but there is no reply option on the message.  The S/N you have indicated is correct.

So sorry! That's my fault, I didn't update the permissions for you to send private messages.
That's fixed now (messaging) and I have confirmed the S/N with the team
Will get back to you via private once I know more