Forum Discussion

djr123's avatar
djr123
9 months ago

Emailing from MYOB is unreliable

We have been experienciung intermitant issues with the MYOB email service. Emailing items to the inbox is unreliable. Sometimes thety appear, sometimes not. Emailing invoices to customers from MYOB i...
Doreen_P's avatar
Doreen_P
MYOB Moderator
9 months ago

Hi, djr123

 

Thanks for your post, and welcome to the MYOB Community Forum.

 

Thank you for bringing the intermittent issues with the MYOB email service to our attention. We sincerely apologise for the frustration and inconvenience this has caused you and your team. We understand how critical reliable email functionality is for your business, and we want to assure you that we take this matter seriously.

 

We are aware of the reported issues and are actively working to address them. Our dedicated team is investigating the root cause to provide a committed fix.

 

Best regards,

Doreen

  • djr123's avatar
    djr123
    8 months ago

    Thanks Doreen. Any update on this issue?

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      8 months ago

      Hi, djr123

       

      Thanks for your response.

       

      If you're still encountering issues about intermittent emailing, kindly send the email by batch or in smaller batches. Please let us know how it goes.

       

      Best regards,

      Doreen

      • djr123's avatar
        djr123
        8 months ago

        Thanks Doreen. We have experienced this issue both emailing to our MYOB Inbox, and emailing single invoices to customers from MYOB. (ie. we do not have an option available to do in smaller batches). IT appears to be an issue re the reliability of the MYOB email service.

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