Emailing from MYOB is unreliable
We have been experienciung intermitant issues with the MYOB email service. Emailing items to the inbox is unreliable. Sometimes thety appear, sometimes not. Emailing invoices to customers from MYOB i...
Forum Discussion
My problem has usually been with payslips emailing, but today neither Purchase Orders nor Remittances have emailed.
Any response / fix MYOB ?? - this has been going on way too long!
Hi JulieMac2,
Thanks for your post.
We are aware of this issue, and the current workaround is to send the email in smaller batches or by batch if you are still experiencing intermittent emailing problems. Additionally, to pinpoint the cause of the issue, can you locate an invoice or bill that you know hasn't been received? Please try sending it individually first and check if it's received. Then, send it again to a different email address (such as your own) to see if it arrives. If your customer receives it when sent individually but not in bulk, you may need to send it in smaller batches.
If one email address receives it while another does not, the recipient might be blocking it. In that case, check the spam and firewall filters that could be causing the block.
Feel free to post again, we're happy to help!
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Regards,
Earl
