Forum Discussion

jexy9's avatar
jexy9
5 years ago

Emailing statements.

I am able to email invoices and orders but when I try to email statements I get the message "I/O Error in Routine" Any suggestions?
email
  • Neil_M's avatar
    Neil_M
    5 years ago

    Hi jexy9 

     

    Given its only a happening on one type of document, it would imply that potentially the temporary file for statements is having an issue. To that end I recommend having a look at our help article Error: "I/O Error in Routine" when emailing

     

    This article steps through how to locate the relevant temp file and how to remove it so you can then email statements again

Neil_M's avatar
Neil_M
Former Staff
5 years ago

Hi jexy9 

 

Given its only a happening on one type of document, it would imply that potentially the temporary file for statements is having an issue. To that end I recommend having a look at our help article Error: "I/O Error in Routine" when emailing

 

This article steps through how to locate the relevant temp file and how to remove it so you can then email statements again

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