Forum Discussion

KathyJ's avatar
KathyJ
Partner
3 years ago
Solved

Emails generated in MYOB being rejected

Hi, Emails generated in a clients MYOB data file and sent to my email address are not arriving at my email address The error message says the email was "rejected". Other emails sent from the same ...
  • Komal_S's avatar
    3 years ago

    Hi KathyJ 

     

    When an email is rejected it generally means either our email server is rejecting the request, as the email address is on a Blacklist, or the recipient's mail options have determined apps.myob.com is not a safe sender. 

     

    To check if the email is blacklisted at our end, can you please send me a private message with the impacted email addresses.