Forum Discussion

Nick34's avatar
Nick34
Member
2 years ago

Error 25 - Invalid amount when importing a credit note

Hi there, I tried importing a credit note into MYOB but I got Error 25.  I have created the credit note and import it in the same way we always do, so I don't know what's the issue here. Could som...
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi Nick34, 


Thanks for posting and welcome to the Community Forum. 

 

I'm sorry to hear about the failed attempt to import a credit note. I would suggest following these steps to fix the issue. 

 

  1. Open Excel and identify the column that causes the issue. 
  2. Select the entire column. 
  3. Right-click and click Format Cells. 
  4. Open the number category and follow the screenshot. 
  6. Click okay, 
  7. While saving the file there might be an error asking, "Do you want to keep using that format?".
  8. Click yes. 

After following the steps, we try to import the file again. 

 

Let us know if you require any further help with this. 

 

Cheers, 
Genreve

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