Hi Nick34 , for the invalid date error, the import program seems to be reading the field names as data.
I presume this is a service (sale) credit.
Import files for the current version of AccountRight should have a pair of braces in line 1, like {} and nothing else in that line.
However, it looks like your import file is designed for version 19 files, in which case no braces should be added, and AccountRight will use the old format.
The import fields for both versions are available here:
AccountRight Live (current version)
Would you be able to post the actual file you are importing, which will help us to find the error?
Hi Nick34,
I hope you are doing well.
You could also follow what Mike_James has suggested if my previously mentioned fix does not work. Also, we would appreciate it if you could post what you did to fix the issue, for other users with a similar issue to read through.
Feel free to post again if you need any other assistance.
Thanks,
Genreve
Hi Genreve,
Thanks for following up on this.
Unfortunately, both responses didn't solve our problem as our credit note is in PDF not excel, and there was no bracket.
We import credits from the industry software often and never had any issues before, so don't know what happened there.
In this instance, we have created a credit manually in MYOB and applied to the invoice.
Thanks,
Nick
Hi Nick34 , I understood that you were importing a credit note. If you were using the Import/Export wizard, then the source file would have to be a text file in a particular layout.
Can you explain the process you are using to import a PDF credit note? Which industry software do you use?
