Forum Discussion

Nick34's avatar
Nick34
Member
2 years ago

Error 25 - Invalid amount when importing a credit note

Hi there, I tried importing a credit note into MYOB but I got Error 25.  I have created the credit note and import it in the same way we always do, so I don't know what's the issue here. Could som...
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi Nick34, 

 

I hope you are doing well.

 

You could also follow what Mike_James has suggested if my previously mentioned fix does not work. Also, we would appreciate it if you could post what you did to fix the issue, for other users with a similar issue to read through.

 

Feel free to post again if you need any other assistance.

 

Thanks,

Genreve

Nick34's avatar
Nick34
Member
2 years ago

Hi Genreve,

Thanks for following up on this.

Unfortunately, both responses didn't solve our problem as our credit note is in PDF not excel, and there was no bracket.

We import credits from the industry software often and never had any issues before, so don't know what happened there.

In this instance, we have created a credit manually in MYOB and applied to the invoice.

Thanks,

Nick

 

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