Forum Discussion

Nick34's avatar
Nick34
Member
2 years ago

Error 25 - Invalid amount when importing a credit note

Hi there, I tried importing a credit note into MYOB but I got Error 25.  I have created the credit note and import it in the same way we always do, so I don't know what's the issue here. Could som...
Nick34's avatar
Nick34
Member
2 years ago

Hi Genreve,

Thanks for following up on this.

Unfortunately, both responses didn't solve our problem as our credit note is in PDF not excel, and there was no bracket.

We import credits from the industry software often and never had any issues before, so don't know what happened there.

In this instance, we have created a credit manually in MYOB and applied to the invoice.

Thanks,

Nick

 

Mike_James's avatar
Mike_James
Ultimate Cover User
2 years ago

Hi Nick34 , I understood that you were importing a credit note. If you were using the Import/Export wizard, then the source file would have to be a text file in a particular layout.

 

Can you explain the process you are using to import a PDF credit note? Which industry software do you use?

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