Forum Discussion

BrettP1's avatar
Experienced User
2 years ago

Hoping for a call

I have been a long time user of MYOB in various roles and companies for many years.  Always found it to be very user friendly and adaptable.  However I also never had a major issue that required assi...
  • Steven_M's avatar
    2 years ago

    Hi BrettP1 

    Apologies for the delay in getting back to you

    We were looking into the situation and it may be just how the Item Register window showcases the information that is causing that unusual display. In short, it works backwards on-screen i.e. takes the current value and works up the transactions to determine the values.

    In saying that, we have arranged for the company file to be sent in for an investigation to see if there is nothing untoward occurring with that company file and its item history. You should have received an email outlining the process for that file investigation. This email contains all the information to get that file uploaded but do reach out if you have any questions on that process.