I agree - this is something I struggle with as I often have suppliers come back asking why I haven't paid the full invoice value, and it's because the credit note I've applied doesn't show on the remittance. I have specific suppliers I have to manually email listing what I'm paying and how it's to be applied. Such a waste of time. It would be great if the credit notes applied would show on the remittance advice.
Hi GemGem,
Thanks for posting. I see your struggle with not being able to see applied credit notes on your remittance advice. I appreciate your patience in dealing with this. You might want to consider customizing your remittance advice templates or using additional filters. See this helpful article about the fields and columns you can add to forms for more detailed instructions. Feel free to post again anytime you require further help.
Kind regards,
Shella
Hi GemGem,
I had the same issue, but realised (after a long process of working out how to do it) you can add an extra column onto your remittance advice (I named mine Credits) and MYOB will list the credit amount (unfortunately, not the credit note mumber) on the same line as invoice number you've applied it to. I hope that helps. Kindest regards, Sharon
