How do you turn off Unpaid Invoice Summaries?
HI, I am trying to turn off the Unpaid Invoice Summaries as frankly they will cause more problems than it is worth! The email I received states: Known issue: Invoice Reminders page is blank. We're aw...
Forum Discussion
Hi Sgt73rdregt
As mentioned in your post, we are aware of a situation that does occur with the Invoice Reminders window that the window will be blank and users would not be able to see the information. The workaround is to use the AccountRight Browser interface and the reminder settings page on that which is not impacted by that situation.
In your post, you indicated that you are not able to access that process. Would you mind providing some more context into that situation i.e. what is occurring when you try to access the browser? Are you able to access the browser but are not able to locate the reminders?
Hi Steven,
Have finally managed to log in using the Browser interface, when I went into the reminder settings it was not ticked to automatically send out reminders, I thought this was a defualt setting? Anyway it looks like nothing will be sent out on the 3rd Feb (although I will check on the day).
Thanks for your reply.
Greg
Hi Sgt73rdregt
Great to hear that you have managed to get into the Browser interface.
If that Unpaid Invoice Summaries option is unticked (like the below example), your customers shouldn't receive that email. However, do let us know so we can investigate further for you.
