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Wilfords's avatar
Wilfords
Experienced Cover User
5 years ago
Solved

how to reverse a credit note

Hello I am trying to fix a problem in regard to Company Data Auditor - Out of Balance transaction. A deposit was paid in June 22. The deposit was changed on June 30 to an invoice but the transfer ...
  • Jesh_D's avatar
    Jesh_D
    5 years ago

    Hi Wilfords 

     

    Thank you for your response and we are glad that worked for you. This is the best way to resolve this issue, however if you are concerned about having any out of balance amounts at EOFY, I would recommend speaking with your accounting advisor.

Wilfords's avatar
Wilfords
Experienced Cover User
5 years ago

Hello,

Thank you for your reply.

We have reversed the sale and applied the credit note with no issue but that doesn't seem to have solved our problem.

I have attached some screenshots to show the issue. We have a Receivables Reconciliation Exception from June 30th. We believe it is the $120 Transfer from Deposit showing on July 1st. Normally the Transfer from Deposit happens on the same day as the invoice date (June 30th). As we cant delete the transfer, we had hoped reversing the sale would solve it.

Any suggestions?

Thanks,

Kristina

 

Jesh_D's avatar
Jesh_D
Former Staff
5 years ago

Hi Wilfords 

 

Thank you for your reply and supplying screenshots for me. 

 

What we can see from your screenshots is that it looks like a false out of balance due to dates on the transactions. With that said, if you run the report for a future date it should resolve for you.

  • Wilfords's avatar
    Wilfords
    Experienced Cover User
    5 years ago

    Hello,

    Thanks for that, I did that and it balanced.

    But does it matter that we have these exceptions at the end of the financial year? Doesnt everything need to balance?

    Many thanks,

    Kristina

     

     

    • Jesh_D's avatar
      Jesh_D
      Former Staff
      5 years ago

      Hi Wilfords 

       

      Thank you for your response and we are glad that worked for you. This is the best way to resolve this issue, however if you are concerned about having any out of balance amounts at EOFY, I would recommend speaking with your accounting advisor.

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