Forum Discussion

JDRF's avatar
JDRF
Contributing User
5 years ago

Import Sales from CSV - MYOB AccountRight 2020

Hi, I'm trying to import sales item data into MYOB Accountright 2020.2 using the import wizard using the attached CSV. From the CSV one record is always imported successfully (BAYRANGE GROUP) but the others always return error - 190 Customer not found. I have confirmed that the Co./Last Name is an exact match.

The issue seems to be with the white spaces in the Co./Last Name which prevents the search working correctly even when exact match. To test I have copied the Co./Last Name directly from the customer card & pasted into the search box and MYOB still can't find the record - see attached "AccountRight Search Result" jpg. If the myob search function can't find it's own records I can't see how the import can work? But also I can't explain why "BAYRANGE GROUP" always works? It has white space and there are other records in the cards with the word "Group". Any help would be greatly appreciated, thanks.

CSV Import
  • Mike_James's avatar
    Mike_James
    5 years ago

    Hi JDRF , if you tick the "Show inactive cards" option, then search, do you find the card?

     

    Also, as a general rulle, if you are importing based on company name, untick the record ID and card ID options on the import mapping screen, if they are in your file. And if you get an import error, close the wizard before re-trying anything, as errors can carry forward.

  • Mike_James's avatar
    Mike_James
    Ultimate Cover User
    5 years ago

    Hi JDRF , if you tick the "Show inactive cards" option, then search, do you find the card?

     

    Also, as a general rulle, if you are importing based on company name, untick the record ID and card ID options on the import mapping screen, if they are in your file. And if you get an import error, close the wizard before re-trying anything, as errors can carry forward.

    • JDRF's avatar
      JDRF
      Contributing User
      5 years ago

      Hi Mike_James , Thanks for your comments, unfortunately checking the Inactive Cards box made no difference and the Import Wizard screen only allows you to select one matching method as it uses a pulldown menu - see attached images. I have tried completely closing out of MYOB and importing again, I've also tried with different CSV, nothing has made any difference, I'm at a complete loss???

      • Mike_James's avatar
        Mike_James
        Ultimate Cover User
        5 years ago

        Hi JDRF , I meant on the next screen where you map the fields in your file to the fields in AccountRight. If all 3 fields are included in your text file, and you use automatch, then untick the other two options.

         

        Are you able to attach an extract of the text file that you want to import, with examples of both types of records (that fail and succeed)?

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