Forum Discussion
Hi OzTara
Apologies for the delay in response. So we can investigate this, can you please attach a screenshot of the document in the tray and the bill that gets created from it.
- OzTara3 years agoExperienced Cover UserPlease find attached the screenshots showing the credit note and its relevant MYOB input screen. I personally enter the 'CN' in front of the incorrect original invoice number to identify the credit easily in the register
if I don't have time to replace the entire number.
Komal_S wrote:Hi OzTara
Apologies for the delay in response. So we can investigate this, can you please attach a screenshot of the document in the tray and the bill that gets created from it.- Komal_S3 years agoMYOB Moderator
Hi OzTara
Thanks for attaching the screenshot. We are aware of the issue where the bills created from intray can be rounded up or down, the workaround is to manually adjust the tax amount in the bills. This is something that might be fixed in future releases, apologies for the inconvenience caused due to this.
- OzTara3 years agoExperienced Cover User
Hi Komal_S
IMPORTED CREDIT NOTE DETAILS:
Thanks for the response however that is not a solution at all.
Manually adjusting the tax amount would not fix the problem as the tax amount is importing correctly. The total value and the right document ID number are not importing correctly.
It really needs to be fixed.