In tray not working forwarded emails
We have and issue with emails going to the intray for which we raised a ticket. The ticket after 3 days was marked as solved but we have had no correspondence about it and it still is not working...
Forum Discussion
We also have this issue.
Appears to be a myob in tray email system error where forwarded emails are not accepted or moved to the in tray
Once assumes because of filters or incorrect setup.
Be a BIT handy for invoices to appear where they are meant to
Hey leibholdqpbc,
You're running into same thing with forwarded emails not landing in In Tray even after checking the filters and setup. If you’re forwarding from Outlook, it’s worth checking any rules and switching them off before sending. If the email still doesn’t land in the In Tray after that, the best next step is to reach out to our team so they can check the setup and make sure those invoices start appearing where they’re meant to. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
