In tray not working forwarded emails
We have and issue with emails going to the intray for which we raised a ticket. The ticket after 3 days was marked as solved but we have had no correspondence about it and it still is not working...
Forum Discussion
I am having the same issues. Has this been resolved for you yet?
I am unsure.
The general answer appears to be that there are password protected PDF's in the in tray.
I had three pdf's - I opened and none were password protected.
Entered them as bills to clear them out.
The next forwarded invoice went in.
I have not had any more come in to email since so I cant say if the processes is working
I am annoyed at suggestions to "check forwarding and rules" as these are ones that were working fine.
Why my outlook rules would suddenly change to stop emails is a mystery to me.
It is more likely to be an issue at MYOB in-tray than a non existent change in rules or forwarding.Hi Chrissiee,
You’re not alone in running into that issue with In Tray. You can check the steps I shared with the other user, because the same tips apply. If you’re forwarding from Outlook, have a quick look at any rules you’ve set up and switch them off before sending. If it still refuses to show up after trying that, it’s a good idea to get in touch with our team so they can check over your setup and make sure everything’s pointing to the right place. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
