In Tray
I'm unable to add any documents to my in tray and I'm also unable to access the current documents that are in there already (there are 41 according to the In Tray icon from the purchases window) Is ...
Forum Discussion
Hi DebM,
That’s an odd one, usually all In Tray items should be accessible, especially if the number of items appears next to the icon. A few quick things to try:
- Do a quick view refresh: open the In Tray, click to enlarge any document preview, then close it, the list usually repopulates after that. If the window looks blank, try minimising/maximising or resizing the In Tray as well.
- Fully close and reopen AccountRight, then open the In Tray again. If your file’s online, sign out and back in first to refresh the session before trying the In Tray.
- Check for any filters (Supplier, Status, etc.). Set them back to All and clear any search terms so nothing’s being hidden. Sometimes a filter can make the grid look empty.
If you’re on the desktop app, you can usually bypass this by opening AccountRight in a browser.
Still no luck? Best bet is to reach out to support, log a ticket from the My Account page, or jump on live chat via MOCA, our virtual assistant.
Regards,
Genreve
Hi
I am still having problems sending invoices to the intray. They keep bouncing back. See screenshot below.
The file is one page in PDF form and does not exceed and of the size limits.
