Forum Discussion

Olga_Zak's avatar
Olga_Zak
Contributing User
4 years ago
Solved

Invalid Data

Hello,    EzzyBills created 6 copies of the same bill and I'm not able to change or delete any of the 5 duplicates as I receve Error message "DataInvalid". Is there a way to remove these duplicate...
  • Melisa_D's avatar
    Melisa_D
    4 years ago

    Hi Olga_Zak, 

     

    Apologies for the delay in my response, I've responded to your private message. 

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      4 years ago

      Hi Olga_Zak, 

       

      Thanks for the diagnostic log. So I can arrange a repair for you, can you please send me a private message with the following information:

      • Serial number 
      • Your full name and email address 
      • File ID of the file you're having issues with (This can be found by going to Help > About MYOB AccountRight)
      • Bill number that you're having the issue with
      • Olga_Zak's avatar
        Olga_Zak
        Contributing User
        4 years ago

        Hi Melisa_D ,

         

        I've sent you a private message, could you please confirm you received it?

         

        Regards

        Olga

  • Olga_Zak's avatar
    Olga_Zak
    Contributing User
    4 years ago

    Hi Melisa_D , have you had a chance to look at the diagnostic log?

     

    Regards

    Olga