Forum Discussion

michelletencate's avatar
michelletencate
Experienced User
2 years ago

Inventory Purchase Not Processing

Hi there   We are having issues processing inventory invoices.  It happens when there are multiple inventory lines.  When we try and process the invoice all in one invoice, MYOB freezes when we cli...
gavin12345's avatar
gavin12345
Ultimate User
2 years ago

Hi michelletencate 

 

Thanks for attaching log.

 

Best I can tell is that Accountright is crashing when it tries to get the Attachment count for a Purchase Invoice:

 

MYOB.Huxley.UI.Decorators.Services.DecoratorServiceMYOBHuxleyApplicationServicesContainerAPIIPurchaseRegisterContainerService.MYOB.Huxley.ApplicationServices.Container.API.IPurchaseRegisterContainerService.GetAttachmentCounts

 

This triggers an Unhandled Exception - in other words the database engine doesn't know what to do next as it uncountered a situation the software developer did not anticipate.

 

As a result you get disconnected.

 

The underlying connection was closed: An unexpected error occurred on a receive. --->
System.IO.IOException: Unable to read data from the transport connection:
An existing connection was forcibly closed by the remote host. --->
System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host

 

This likely means an error in the company file regarding linked documents, or an error on MYOB's server related to linked documents (In Tray).

 

I will tag a moderator Celia_B  or Earl_HD - hopefully one of them will be in touch with more information.

 

Regards

Gavin

 

  • michelletencate's avatar
    michelletencate
    Experienced User
    2 years ago

    Hi there

     

    I am just following up on this has no one has responded. 

     

    Thanks

    Michelle

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator
      2 years ago

      Hi michelletencate 

       

      Thank you for the reply and for your patience. I've responded to the private message that you had sent. I've run a script over the file, are you still having the same issue? please let me know.

       

      Kind regards,

      Sai

  • michelletencate's avatar
    michelletencate
    Experienced User
    2 years ago

    Hi Gavin

     

    We are having the same problem this month.  We cannot process a multi-line purchase invoice with items.  The app crashes when we go to record.  I've attached the log files for your reference.

    Not sure if this is an issue but it looks like we need a script run again as well... - we do not have any negative on-hand items but we have a few itemsd that have qty on hand issues (refer images).

     

    Regards

    Michelle Tencate

     

    • gavin12345's avatar
      gavin12345
      Ultimate User
      2 years ago

      Hi michelletencate 

       

      The error message is different to the previous - seems like another issue you will need help from MYOB with. The long decimal negative numbers will also need to be fixed by MYOB, I have asked several times however MYOB decline to share the script for this issue.

       

      Hi Isaiah_C 

       

      Please assist michelletencate with these 2 new issues.

       

      Regards

      Gavin

      • michelletencate's avatar
        michelletencate
        Experienced User
        2 years ago

        Hi Gavin

         

        We cannot process this invoice until this is resolved.  It is holding up our May month end.

        Can someone please assist ASAP!!!

         

        Regards

        Michelle

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