Hi Jackio
Its really going to depend on whether these credits will be used in the future or not.
If the credits are going to be used in the future, to go against a transaction then you’ll need to keep these credits on file to be used at another time.
If the credits arent going to be kept, I recommend having a discussion with your accounting advisor over how they would like you to handle them, either by being refunded to the customer or written off
If the credits are going to be refunded, youll need to use the refund feature on the Returns and Credits tab to pay the amounts out to the customer.
In contrast if the amounts are going to be written off or kept within the business, you’d need to create a sale to apply the credits to, in order to remove them from the file
