Forum Discussion

2 months ago

Invoice Created from Uploads is Using the GST Excl total and cannot be changed

On a few occasions when creating an Invoice from Uploads the system is grabbing the GST Excl amount as the invoice total and cannot be changed. This is only happening sporadically and is not consist...

Earl_HD

MYOB Moderator

2 months ago

Hi Linda1308,

Appreciate you providing a screenshot. To address the issue, they should check if they are GST registered in the business settings. This can be done by navigating to the business settings and verifying if the GST registration status is correctly set. If the business is not registered for GST, this could be causing the problem with the invoice amounts.

If the issue persists, you can contact our support team for more help. The best ways to contact the team are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.

Regards,
Earl

Linda1308
2 months ago
I have discovered the problem is because we are linked to the MYOB Invoicing. Now I have tuned that off and upload the invoices from email it is working.
- Earl_HD
  MYOB Moderator
  2 months ago
  Hi Linda1308,
  
  We're glad to hear that your issue is now resolved. Feel free to start a new post if you have further queries and one of us will be happy to assist you.
  
  Regards,
  Earl