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Ruth9's avatar
Ruth9
Member
1 year ago

Invoice email in AUD not foreign currency.

MYOB shows invoice summary in email in AUD when invoice is issued in foreign currency.  Is there a way to correct this? I gather this happened in the latest upgrade we haven’t had this issue in the past.

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    1 year ago

    Hi Ruth9,

    Welcome to the Community Forum! To resolve the issue, you need to ensure that the currency is set for both the customer or supplier and the invoice or bill. Here are the steps:

    Set the Customer/Supplier's Currency:

    • Navigate to Card File > Customer/Supplier > Currency.
    • Select the appropriate currency for the customer or supplier.

    Set the Invoice/Bill's Currency:

    • Go to Sales/Purchases > Invoice/Bill > Currency.
    • Ensure the correct currency is selected for the invoice or bill.

    For detailed instructions, you can visit the relevant help article Working with multiple currencies
     

    If the issue persists, you can contact our support team for further assistance. The best ways to contact our support team are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.

    I hope this helps!

    Regards,
    Earl

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