Forum Discussion
Hi suesp01
We are currently aware of a situation with the AccountRight Desktop where the Invoice reminders will not load successfully. This is something that we have passed across to the required team for further investigation for a future update.
In the meantime, you can access the Invoice reminders through the browser interface.
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- Steven_M2 years agoFormer Staff
Hi Everyone
At this time we don't have any additional information we can share in relation to the Invoice Reminders screen being blank in the desktop application. When additional information is available we would be letting impacted customers know. However, we have indicated to our teams that the users that have commented on this thread are impacted. In the meantime, we do recommend using the Browser interface to access the Invoice reminders as this interface is not impacted in the same way.- sKrael2 years agoExperienced User
Add my voice to the discontent. I am paying $160/month and would expect software faults like this to be fixed promptly, rather then the extra task of logging in to the browser version and changing it there.
When will this be fixed? It was first reported in November last year and is still ongoing.
- SarahPK2 years agoUser
Hi There
I am using the invoice reminder on the web browser as you have suggested, everything is setup for invoices reminders and has been turned on for sume customers. however the desktop system still doesn't appear to be sending the invoice reminders. Does the web browser setting not take affect on the desktop version?
- Steven_M2 years agoFormer Staff
Hi SarahPK
While the settings for Invoice reminders are added to the AccountRight Desktop application and browser interface, these don't send those reminders, it is the Online Invoice Portal. So, in theory, if the setting is enabled in the browser interface it applies to the Desktop environment as well.
In your case, you mentioned that the Desktop interface is not sending invoice reminders, I would recommend that you do have Setup>>Preferences>>Emailing - Send Emails Using AccountRight enabled in the Desktop application. This will ensure that the Online Invoice Portal is used to send those invoices (as opposed to Outlook) and therefore should send those invoice reminders based on the invoice reminder settings.
If you are encountering a different situation I would recommend starting a new topic on your invoice reminders not sending so the MYOB Community can investigate in more detail.
- Mervyn2 years agoContributing Cover User
My Invoice reminders also has a blank screen and has been for quite sometime. Are you any closer to rectifying this issue that has obviously been reported months ago?
I use the desktop version and do not want to be logging in via a browser just to 'get around' the problem.
- deewaller2 years agoUser
Hello I am also having the same trouble with Invoice Reminders. I have set to send emails using AccountRight in emailling preverences. I have set up invoice reminders in the online version as the screen is grey in the desk top version. However reminders are still not being sent to customers. When is this going to be fixed!!!