Forum Discussion
Hi suesp01
We are currently aware of a situation with the AccountRight Desktop where the Invoice reminders will not load successfully. This is something that we have passed across to the required team for further investigation for a future update.
In the meantime, you can access the Invoice reminders through the browser interface.
I don't believe this has been fixed. It is now June 2023. Any update?
- Hannah_V2 years agoMYOB Moderator
Hi, designerpave1 thanks for reaching out! I apologize for this inconvenience.
Our dedicated team is further investigating what causes the issue. The current workaround is to open the AccountRight browser app.myob.com.
Go to Sales Settings, Click Reminders, and look for Reminder Settings.
Please let me know how this goes for you.
Regards,
Hannah
- sKrael2 years agoExperienced User
A "workaround" is all well and good Hannah, but this isn't a new issue - it has been ongoing for quite some time. A workaround isn't a solution.
- Hannah_V2 years agoMYOB Moderator
Hi, HmmmReally suesp01
This concern is already forwarded to our Product Development Team.
I appreciate your patience in terms of this. As much as I want to extend my help, I can provide you with a workaround as an alternative solution.
Regards,
Hannah
- Hannah_V2 years agoMYOB Moderator
Hi, sKrael thank you for your insights. I can assure you that this has been transferred to the product development team.
The best thing that I can provide at the moment is the workaround for this specific concern. Thank you for your understanding.
Regards,
Hannah- JCoates9 months agoUser
Hi Hannah,
Thanks for the workaround.
Are we any closer to having the issue fixed?
It has now been over a year since it was first reported.
Thanks,