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YVGAS's avatar
YVGAS
Cover User
2 years ago

Invoice reminders

Hi, 

My invoice reminders screen is still coming up as blank. When will this issuse be resolved. ?

I have cleared the cache, done the F5 button all the things your cusotmer service teams say to do yet nothing works. 

Please help ! 

Thanks

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  • Profexcav's avatar
    Profexcav
    Cover User
    2 years ago

    MIND ISN'T WORKING EITHER. IT COMES UP BLANK.  THIS IS URGENTLY NEEDED.  PLEASE HELP

  • Sean_DC's avatar
    Sean_DC
    MYOB Moderator
    2 years ago

    Hi YVGAS and Profexcav 

     

    Thank you for your posts. 

    We have seen that the Internet Explorer settings cause the Invoice Reminders window to display blank. To check if this is your issue can you do the following:

     

    1. open Internet explorer
    2. click the Settings cog
    3. choose Compatibility View settings
    4. deselect Display intranet sites in Compatibility View
    5. reopen the Invoice reminders window

    If this your Invoice Reminders window is still not showing, please access it through the browser. To be able to set Invoice Reminders in the browser, kindly sign into app.myob.com >> Go into Sales Settings >> Reminders >> Reminders Settings. You may try a different browser (recommended is Google Chrome) if the options to choose from aren't showing. This Help Article, Setting Up Invoice Reminders, has more information on this that you can use as a guide as well. 

     

     

    Please feel free to post again. I'm happy to assist further.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.