Hi JHealKW,
Thanks for sharing the screenshot, and I can see why this looks confusing. Based on the transaction history, the invoice appears to have been fully settled: the $2,040 sale is offset by a matching $2,040 Transfer from deposits entry, and the Balance Due is $0.00. In AccountRight, a Transfer from deposits is created when a customer deposit has been recorded against a sales order and that order is later converted to an invoice. AccountRight transfers the deposit to the invoice, so it may not appear as a separate standard payment transaction.
If the deposit has been applied incorrectly or needs to be removed, it should not be deleted directly from the invoice. The invoice needs to be reversed first, following the steps in here: Customer deposits on sales orders.
Regards,
Earl
