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EskyJammer's avatar
EskyJammer
11 months ago

Invoices and Purchaser orders not sending, System.InvalidCastException error.

Every time we go to send an invoice or pruchase order the following comes up.   We have tried using new outlook as default, uninstalling both outlook and MYOB to no avail.   Also ocurrs if we cha...
System.InvalidCastException error.
  • Genreve_S's avatar
    Genreve_S
    11 months ago

    Hi EskyJammer, 

     

    Thanks for posting. We appreciate you attaching the diagnostic log script in your post. 

     

    I'm sorry to hear about your difficulties sending emails. In my understanding of the error log, it seems that you have some issues connecting your Outlook to AccountRight. 

     

    To fix this I recommend downloading and running the Quick Repair Office from the Microsoft website and run it for the Outlook program. If this does not fix the issue. I recommend seeking help from an IT personnel to Re-register the outlook DLL files and Check/Fix the registry keys. (you can provide this to the IT personnel https://webmakers.co.nz/interface-not-registered-exception-from-hresult-0x80040155-microsoft-office-outlook-error/)

     

    Let us know if you require any further assistance.

     

    Thanks,
    Genreve

     

     

Genreve_S's avatar
Genreve_S
MYOB Moderator
11 months ago

Hi EskyJammer, 

 

Thanks for posting. We appreciate you attaching the diagnostic log script in your post. 

 

I'm sorry to hear about your difficulties sending emails. In my understanding of the error log, it seems that you have some issues connecting your Outlook to AccountRight. 

 

To fix this I recommend downloading and running the Quick Repair Office from the Microsoft website and run it for the Outlook program. If this does not fix the issue. I recommend seeking help from an IT personnel to Re-register the outlook DLL files and Check/Fix the registry keys. (you can provide this to the IT personnel https://webmakers.co.nz/interface-not-registered-exception-from-hresult-0x80040155-microsoft-office-outlook-error/)

 

Let us know if you require any further assistance.

 

Thanks,
Genreve

 

 

  • EskyJammer's avatar
    EskyJammer
    11 months ago

    That link is blocked via telstra.

    Can you turn it into a pdf please.

    I still have not any luck. Another colleague in purchasing cannot send purchase orders.

     

    Still not resolved.

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