Forum Discussion

TFS2's avatar
TFS2
2 years ago

Invoices not showing outstanding balances

Good Morning lovely community,    I am hoping someone can help.    When i raise my invocies and allocate a partial payment, the balances don't display when printed or emailed.   Eg:  Invoice fo...
  • Mike_James's avatar
    Mike_James
    2 years ago

    Hi TFS2 , if I understand your issue correctly, then it may relate to your invoice form. If you open the equivalent Plain Paper form, you'll see the last 3 lines are Total, Applied and Balance. Now open your own invoice form, do those 3 lines appear? If not, add the ones that are missing, save the form, and re-print a partly-paid invoice. Does it now look correct? 

Mike_James's avatar
Mike_James
Ultimate Cover User

Hi TFS2 , if I understand your issue correctly, then it may relate to your invoice form. If you open the equivalent Plain Paper form, you'll see the last 3 lines are Total, Applied and Balance. Now open your own invoice form, do those 3 lines appear? If not, add the ones that are missing, save the form, and re-print a partly-paid invoice. Does it now look correct? 

TFS2's avatar
TFS2
2 years ago

Wow, something so simple.  Thank you so much.  Problem is now resolved and cant believe MYOB themselves did not even recommend this after 4 phone calls.

 

Thanks again, very much apprecaited. 

  • Mike_James's avatar
    Mike_James
    Ultimate Cover User
    2 years ago

    Hi TFS2 , I'm glad it worked out for you.

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