Forum Discussion

TFS2's avatar
TFS2
User
11 months ago
Solved

Invoices not showing outstanding balances

Good Morning lovely community,    I am hoping someone can help.    When i raise my invocies and allocate a partial payment, the balances don't display when printed or emailed.   Eg:  Invoice fo...
  • Mike_James's avatar
    Mike_James
    11 months ago

    Hi TFS2 , if I understand your issue correctly, then it may relate to your invoice form. If you open the equivalent Plain Paper form, you'll see the last 3 lines are Total, Applied and Balance. Now open your own invoice form, do those 3 lines appear? If not, add the ones that are missing, save the form, and re-print a partly-paid invoice. Does it now look correct? 

Mike_James's avatar
Mike_James
Ultimate Partner

Hi TFS2 , if I understand your issue correctly, then it may relate to your invoice form. If you open the equivalent Plain Paper form, you'll see the last 3 lines are Total, Applied and Balance. Now open your own invoice form, do those 3 lines appear? If not, add the ones that are missing, save the form, and re-print a partly-paid invoice. Does it now look correct? 

TFS2's avatar
TFS2
User
11 months ago

Wow, something so simple.  Thank you so much.  Problem is now resolved and cant believe MYOB themselves did not even recommend this after 4 phone calls.

 

Thanks again, very much apprecaited. 

  • Mike_James's avatar
    Mike_James
    Ultimate Partner
    11 months ago

    Hi TFS2 , I'm glad it worked out for you.