I have a new zealand customer who has a credit on one invoice, but I cannot apply this to another outstanding invoice they have because when I go to the "returns & credits" tab, it does not show there
Hi mayfield
Thank you for attaching the screenshots. It appears we may have to run a script to fix the issue. So we can organize this, can you please send me your serial number and company file name by a Private Message.
Hi mayfield
Generally, the credit would appear under the Returns and Credits tabs if it has been created in the system either by entering a negative sale or by applying overpayment to a previously entered sale as explained in the Customer Returns help article. If you have already done that, please attach a screenshot of that sale so we can investigate further on why it's not appearing as it should.
hi,
i have attached a word doc with screen shots
thanks Fiona
Hi mayfield
Thank you for attaching the screenshots. It appears we may have to run a script to fix the issue. So we can organize this, can you please send me your serial number and company file name by a Private Message.
