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mayfield's avatar
mayfield
Experienced User
5 years ago
Solved

applying credit to outstanding invoice new zealand

I have a new zealand customer who has a credit on one invoice, but I cannot apply this to another outstanding invoice they have because when I go to the "returns & credits" tab, it does not show there

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  • Tracey_H's avatar
    Tracey_H
    3 years ago

    Hi Melanie75 

     

    When an employee's pay is split between bank accounts you would need to pay that employee electronically using an ABA file. This Help Article, Split a pay between accounts, has detailed information on this for future pay runs.

     

    For pays that have been transferred as two separate payments you would need to reverse the original pay transaction and process as two separate pays with the net amounts matching the transfer amount. You can then match bank feed transactions with the pay transactions.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • Komal_S's avatar
    Komal_S
    MYOB Staff
    5 years ago
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    Hi mayfield 


    Generally, the credit would appear under the Returns and Credits tabs if it has been created in the system either by entering a negative sale or by applying overpayment to a previously entered sale as explained in the Customer Returns help article. If you have already done that, please attach a screenshot of that sale so we can investigate further on why it's not appearing as it should. 

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I have a new zealand customer who has a credit on one invoice, but I cannot apply this to another outstanding invoice they have because when I go to the \"returns & credits\" tab, it does not show there

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I have a new zealand customer who has a credit on one invoice, but I cannot apply this to another outstanding invoice they have because when I go to the \"returns & credits\" tab, it does not show there

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applying credit to outstanding invoice new zealand","moderationData":{"__ref":"ModerationData:moderation_data:691423"},"body":"

Hi mayfield 

\n


Generally, the credit would appear under the Returns and Credits tabs if it has been created in the system either by entering a negative sale or by applying overpayment to a previously entered sale as explained in the Customer Returns help article. If you have already done that, please attach a screenshot of that sale so we can investigate further on why it's not appearing as it should. 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2021-01-15T11:08:41.497+11:00","lastPublishTime":"2021-01-15T11:08:41.497+11:00","metrics":{"__typename":"MessageMetrics","views":588},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:691265/message:691423","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:691441"}}]},"editFrozen":false,"body@stringLength":"748","rawBody":"

Hi  

\n


Generally, the credit would appear under the Returns and Credits tabs if it has been created in the system either by entering a negative sale or by applying overpayment to a previously entered sale as explained in the Customer Returns help article. If you have already done that, please attach a screenshot of that sale so we can investigate further on why it's not appearing as it should. 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:691423_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:691441":{"__typename":"ModerationData","id":"moderation_data:691441","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:691441":{"__typename":"ForumReplyMessage","uid":691441,"id":"message:691441","revisionNum":1,"author":{"__ref":"User:user:151945"},"readOnly":true,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"ForumReplyMessage:message:691423"},"conversation":{"__ref":"Conversation:conversation:691265"},"subject":"Re: applying credit to outstanding invoice new zealand","moderationData":{"__ref":"ModerationData:moderation_data:691441"},"body":"

hi,

 

i have attached a word doc with screen shots

 

thanks Fiona

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"81","kudosSumWeight":0,"postTime":"2021-01-15T12:36:12.357+11:00","lastPublishTime":"2021-01-15T12:36:12.357+11:00","metrics":{"__typename":"MessageMetrics","views":584},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:691265/message:691441","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"AcceptedSolutionMessage:message:691580"}}]},"editFrozen":false,"body@stringLength":"106","rawBody":"

hi,

 

i have attached a word doc with screen shots

 

thanks Fiona

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"AttachmentEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message691441AttachmentNumber1\",\"url\":\"https://community.myob.com/t5/s/myob/attachments/myob/Sales_and_Purchases/74118/1/myob%20problem.docx\"}"}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:691441_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:691580":{"__typename":"ModerationData","id":"moderation_data:691580","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:691580":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:202751"},"id":"message:691580","revisionNum":1,"uid":691580,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"ForumReplyMessage:message:691441"},"conversation":{"__ref":"Conversation:conversation:691265"},"subject":"Re: applying credit to outstanding invoice new zealand","moderationData":{"__ref":"ModerationData:moderation_data:691580"},"body":"

Hi mayfield 

\n

 

\n

Thank you for attaching the screenshots. It appears we may have to run a script to fix the issue. So we can organize this, can you please send me your serial number and company file name by a Private Message.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-01-18T10:19:44.743+11:00","lastPublishTime":"2021-01-18T10:19:44.743+11:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":578},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:691265/message:691580","readOnly":true,"editFrozen":false,"body@stringLength":"549","rawBody":"

Hi  

\n

 

\n

Thank you for attaching the screenshots. It appears we may have to run a script to fix the issue. So we can organize this, can you please send me your serial number and company file name by a Private Message.

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