Forum Discussion

Traz's avatar
Traz
Cover User
2 years ago

Invoicing bouncing back

When I send invoices to a particular client they are bouncing back. Their IT department is asking for SMTP logs from MYOB regarding undeliverable bounceback messages.
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi Allstyle9466, 

 

Thanks for posting in the forum. 

 

I'm sorry to hear about email bouncing back. If we are using AccountRight, you will receive an email containing the reason. If this does not clear up the confusion, please send us a screenshot of the failed email bounce-back notification. Also, you can open the sent emails option in AccountRight.

 

We look forward to your response.

 

Cheers,

Genreve

  • Allstyle9466's avatar
    Allstyle9466
    Member
    2 years ago

    Hi Genreve

     

    Please see attached screenshots.

     

    Thanks

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