Invoicing bouncing back
When I send invoices to a particular client they are bouncing back. Their IT department is asking for SMTP logs from MYOB regarding undeliverable bounceback messages.
Forum Discussion
Hi Traz,
Thanks for your response and the screenshots you've provided.
Generally, if the email was rejected, it could be that your email address was blacklisted by the recipient, or the email address is not a working email address. Also, it could be that the email address is under blacklist in MYOB.
May I suggest you check with the email recipient if your company email address is under the whitelist? For me to check if the email address is under blacklist in MYOB, may I confirm if the email address in question is accounts@wabuildingcompany.com.au (shown in the screenshot)?
We look forward to your response.
Cheers,
Genreve
Hi Genreve
Yes that email provided is correct.
Thanks
