Forum Discussion

Traz's avatar
Traz
Cover User
2 years ago

Invoicing bouncing back

When I send invoices to a particular client they are bouncing back. Their IT department is asking for SMTP logs from MYOB regarding undeliverable bounceback messages.
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi Traz, 


Thanks for replying to this thread. 

 

I have checked with my team. The email address accounts@wabuildingcompany.com.au is not blacklisted. Also, the recent emails sent to that email address from the MYOB applications were read. If there were any recent issues regarding emailing the development team has worked on it. I would suggest checking with the email recipient if your company email address is whitelisted. After that, we could try to send an email to test out if the issue persists. 

 

We look forward to your response.

 

Cheers, 

Genreve 

Allstyle9466's avatar
Allstyle9466
Member
2 years ago

Hi Genreve

 

It is all working now.

 

Thanks

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