Forum Discussion

LFSGLOBAL's avatar
LFSGLOBAL
User
3 years ago

Issues with total quantity

Hi team,    I have an issue about the "Total Quantity" in my printed invoice. It seems like the system didn't count the item without the price. So if I give promotions for customers like '10 get 1 ...
  • Steven_M's avatar
    Steven_M
    3 years ago

    Hi LFSGLOBAL 


    Just testing that within my own AccountRight system I have been able to replicate what you have described. From my testing, it appears that the invoice lines that have a zero dollar total are being omitted from the TotalQty_Units field calculation thus are not being included. This situation and some additional testing have been passed across to the required team for further investigation for a potential in-product update.

Steven_M's avatar
Steven_M
Former Staff
3 years ago

Hi LFSGLOBAL 


Just testing that within my own AccountRight system I have been able to replicate what you have described. From my testing, it appears that the invoice lines that have a zero dollar total are being omitted from the TotalQty_Units field calculation thus are not being included. This situation and some additional testing have been passed across to the required team for further investigation for a potential in-product update.