Items - Search by name not number

Hi AMF101 ,

When you're using the Items Register window, you can only search by item number. However, if you hop over to the Items List, you've got more options! You can search by either item number or name there. Feel free to drop us a post again if there's anything you need assistance with.

Best regards,

Doreen

Thanks Doreen_P , however the issue is when she is actually entering invoices, if she starts typing the name of the product, nothing shows up. It works for me as administrator, but not for her as a user. Sorry, I should have clarified this initially. 

Regards,

Hi AMF101,

No worries, can you please check her file and verify if the (Select Items by Item name, Not Item number) is ticked under Set up>Preferences > Windows, then it is the fifth one.

It might not be set up or ticked yet in her file, especially if you are using a different device.

Please let us know if you need further assistance.

Cheers,
Jem

Hi Jemar_C , this is greyed out on her system and cannot be changed. Is this due to her access and permissions? She only has full access to sales, inventory & customer cards, nothing else. I'm thinking I may need to give her some other permissions as well?

Thanks

Thanks for your help, permission changed and all is working as it should 

Cheers :)

Hi AMF101,

You're very welcome. We're glad to hear that the issue is now resolved. Feel free to start a new post if you have further queries, and one of us will be happy to assist you.

Regards,
Earl