Forum Discussion

JO198's avatar
JO198
Contributing User
2 years ago

Matched payment staying as an open bill

Hi,   I have some foreign currency invoices that I need to enter in the desktop app. Once paid and I go and match payment in the browser version of the bank feed transactions. When I go back to the...
Princess_R's avatar
Princess_R
MYOB Moderator
2 years ago

Hi JO198,

 

Thanks for your post.

 

It looks like you're having trouble with bills staying open even after you've matched payments in the browser version of the bank feed transactions. This hiccup could be because of a sync glitch between your desktop and browser versions of MYOB. To assist you in resolving this, kindly ensure that you're operating on the most recent software version, consider clearing your AccountRight cache, and explore the possibility of matching the payment once more with the open bills on your desktop. 

 

Feel free to post again anytime you need further assistance.

 

Cheers,

Princess

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